badjl Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how badjl collects, stores, and protects your data.
1. Introduction
badjl is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the privacy and protection of our users' personal information. This Privacy Policy ("Policy") explains what information we collect when you use badjl's website, mobile application, or related services ("Platform"), how that information is used, and what steps we take to protect your data.
By using this Platform, completing registration, or using our services, you are considered to have given your consent to the terms described in this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our Platform.
2. Information We Collect
badjl collects the following types of information for the purpose of running our services properly, ensuring security, and improving the user experience:
2.1 Information You Provide Directly
Information you voluntarily provide during the registration process or while managing your account:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Current address and postcode
- National ID card or passport details for identity verification
- Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
- Username and password of your own choosing
2.2 Automatically Collected Information
The following technical information is collected automatically while you use the Platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Time of access to the Platform, pages visited, and session duration
- Referral URL and external link information
- Behavioral data collected through cookies and similar tracking technologies
- Transaction history and gameplay activity logs
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or payment processing, we may receive additional information from trusted third parties. This collection of information is always carried out in accordance with applicable laws and regulations.
3. How Your Information Is Used
badjl uses your information for specific and legitimate purposes. Misuse or unnecessary processing of data is contrary to our policy. We use your information for the following purposes:
- Account Management: Completing registration, verifying identity, and keeping your account active.
- Service Delivery: Providing gameplay, betting, bonus processing, and VIP benefits.
- Financial Transactions: Securely completing deposit and withdrawal processes; verifying payments via bKash, Nagad, Rocket, Upay, or bank transfer.
- Security and Fraud Prevention: Identifying unauthorized access to accounts and suspicious activity.
- Legal Compliance: Complying with applicable laws and regulations and providing information required by authorities.
- Communication and Support: Responding to your inquiries or complaints; notifying you of important service updates.
- Service Improvement: Conducting analysis to improve the performance and usability of the Platform.
- Responsible Gaming: Identifying patterns of excessive gambling and providing responsible gaming tools.
4. Data Sharing and Disclosure
badjl never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in certain circumstances we may share limited information with the following parties:
4.1 Service Provider Partners
Technology and payment processing companies that assist us in delivering our services may access limited information necessary to perform their functions. These partners operate under our instructions and within strict confidentiality agreements.
4.2 Legal Authorities
In response to a court order, legal claim, or lawful request from a government authority, or in the interest of preventing fraud and illegal activity, we may be legally required to disclose relevant information.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user data may form part of the transferred assets. Users will be notified appropriately in advance in such cases.
4.4 With Your Consent
In cases other than those described above, we will obtain your explicit consent before sharing your information.
5. Cookie Policy
Our Platform uses cookies and similar tracking technologies. Cookies are small digital files stored in your browser that help improve your experience on the Platform.
5.1 Types of Cookies
- Essential Cookies: These ensure the basic functionality of the Platform — such as login sessions and security verification. They cannot be disabled.
- Functional Cookies: These remember your preferences and settings, such as language selection or display preferences.
- Analytical Cookies: These are used to understand how users interact with the Platform, which helps us improve our services.
5.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling certain essential cookies may affect the functionality of the Platform.
6. Data Protection Measures
badjl follows industry-leading standards to protect your information. We maintain both technical and organizational security measures:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected through SSL encryption.
- Data Encryption: Sensitive information such as passwords and payment details is stored using strong encryption algorithms.
- Access Controls: Only authorized personnel have limited access to the information they need, and all access is logged.
- Firewall and Intrusion Detection Systems: Our network infrastructure is monitored at all times.
- Regular Security Audits: Regular reviews are conducted by third-party security experts.
- Two-Factor Authentication: An additional verification layer is used to prevent unauthorized access to accounts.
However, complete security cannot be guaranteed when transmitting information over the internet. You are also advised to stay vigilant about the security of your account — for example, use a strong password and change it regularly.
7. Data Retention Period
Your personal information is retained only for as long as necessary. The following factors are considered when determining the retention period:
- Information required to provide the service is retained for as long as your account remains active.
- Even after an account is closed, records of financial transactions may be retained for the duration required by applicable legal obligations.
- Some information may need to be retained for an extended period for fraud prevention and resolution of legal claims.
- Where applicable law specifies a defined retention period, that period is followed.
Once the defined period has ended, your information is securely deleted or anonymized so that it can no longer be linked to any individual.
8. Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
8.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected. You can directly update much of your information through your account settings.
8.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, it may not be possible to delete information that is required to fulfil legal obligations.
8.4 Right to Restrict Processing
In some circumstances, you have the right to request that processing of your information be restricted.
8.5 Right to Withdraw Consent
Where information is processed on the basis of your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out prior to withdrawal.
9. Protection of Minors
badjl strictly provides services to adults (aged 21 or over). We do not intentionally collect information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we suspect a minor is present on any account, we will immediately suspend that account, delete the associated information, and notify the relevant authorities if necessary.
If you believe a minor has registered on our Platform, please notify us immediately at [email protected].
10. Changes to the Privacy Policy
badjl reserves the right to review and update this Privacy Policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will change.
- For significant changes, we will notify you by email.
- Continued use of the Platform after a change is made will be considered as your agreement to the new policy.
- If you do not agree to the new policy, you may request to close your account at any time.
We recommend that you visit this page regularly and stay informed about any changes to the policy.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. badjl's support team is available 24/7 in both Bengali and English.
- Email: [email protected]
- Live Chat: Contact us directly through the Platform.
We will endeavour to process your request as promptly as possible. Complex requests relating to data may require additional verification.